Warranty & Repairs

1. How our warranty works

• Vendor / manufacturer warranty
  Most products include a standard warranty from the manufacturer or authorised vendor. This covers defects in materials or workmanship for a set period (for example, 12 months), depending on the brand and product type.

• Support through us
  If your item develops a fault within the warranty period, you can contact us first. We will guide you through basic checks and, if needed, help you start a warranty claim with the appropriate service centre or arrange a return according to our policies.

• Proof of purchase
  To use your warranty, you will need your order number or invoice. Please keep your confirmation emails and documents safe.

2. What is covered

Warranty cover generally includes:

• Manufacturing defects and faults that appear during normal, intended use

• Internal hardware faults not caused by misuse or physical damage

• Defects in materials or workmanship confirmed by the vendor or authorised service centre

If a fault is confirmed, the usual options are:

• Repair of the product

• Replacement with the same or equivalent model (if available)

• Refund or credit in line with our Returns & Refunds Policy and applicable consumer law

The exact solution depends on the product, type of fault and vendor conditions.

3. What is not covered

Warranty does not usually cover:

• Damage caused by drops, impacts, crushing or bending

• Liquid damage or exposure to extreme temperatures or humidity

• Damage caused by unauthorised repairs, modifications or opening the device

• Issues caused by using incompatible accessories, chargers or cables

• Normal wear and tear (for example, cosmetic scratches, small marks, reduced battery life over time)

• Software problems caused by viruses, unauthorised apps or changing system settings

If a returned item is inspected and found to have non-warranty damage, we will let you know the available options (paid repair, return of the unit as is, etc.).

4. Before you request a repair

In many cases, simple checks can solve common issues. Before starting a warranty claim, please:

1. Restart the device and check if the problem persists.

2. Check the charger, cable and power source, especially if the device is not turning on or charging.

3. Restore default settings or perform a factory reset (if appropriate and after backing up your data).

4. Update the software/firmware, if an update is available from the manufacturer.

If the problem is still there, we will be happy to help you with the next steps.

5. How to request warranty service

If you believe your product is faulty within the warranty period, please follow these steps:

1. Prepare your details

   • Order number

   • Product name and model

   • Date of purchase

   • Clear description of the fault

2. Collect evidence

   • Photos or a short video showing the issue (if possible)

   • Photos of the product and its serial number/label

3. Contact us

   • Use our contact form or email shown on the Contact page

   • Attach your photos/video and explain what is happening

4. Follow our instructions

   • We may suggest additional checks

   • In some cases, we may direct you to an authorised service centre

   • If a return is needed, we will explain how to pack and send the item

Please do not send any product back without contacting us first, as this can delay the process.

6. Repairs and returns process

Once we receive your item or the service centre inspects it:

• The product is tested to confirm the reported fault.

• If the fault is covered by warranty, we proceed with repair or replacement at no extra cost to you (excluding any costs clearly stated in our policies, if applicable).

• If the fault is not covered by warranty (for example, physical or liquid damage), we will inform you of the findings and, where possible, offer paid repair options or return of the device.

We aim to keep you updated throughout the process, but repair times can vary depending on parts availability and vendor procedures.

7. After the warranty period

If your product develops a fault after the warranty period has ended:

• You can still contact us for advice.

• Where possible, we may point you to an authorised repair centre or recommend next steps.

• Any repairs carried out after the warranty period are usually chargeable.

8. Important notes

• Warranty terms can vary between brands and products. Always check the product page and any documentation in the box for specific warranty information.

• This page is a general guide. For detailed legal conditions on returns, cancellations and refunds, please refer to our Terms of Service and Returns & Refunds pages.